These Terms govern your use of BoxMaster, a fleet management platform operated by Herrera Master Solutions LLC, a Utah limited liability company ("BoxMaster," "we," "us").
By creating an account, accepting these Terms during signup, or using the platform, you agree to them. If you are agreeing on behalf of a company, you represent that you have the authority to bind that company, and "you" means that company.
If you do not agree to these Terms, do not use BoxMaster.
Customer — the motor carrier or company that holds a BoxMaster subscription.
Authorized User — anyone the Customer allows to use the platform on its behalf: administrators, dispatchers, and drivers.
Customer Data — everything the Customer or its Authorized Users put into BoxMaster or generate through it: driver records, routes, deliveries, hours-of-service logs, inspections, fuel entries, invoices, documents, and photographs.
Services — the BoxMaster web application, mobile applications, and any hardware or integrations we make available.
You are responsible for your account and for everyone who uses it.
You decide who gets access and at what level. When you remove someone's access, that is your decision and takes effect immediately.
BoxMaster gives you tools to manage a fleet: dispatch routes, record deliveries, track vehicles, log hours of service, calculate fuel taxes, and issue invoices.
BoxMaster is a tool. Compliance is yours.
We build the platform to reflect federal regulations as we understand them, and we work to keep it accurate. But you remain solely responsible for your company's compliance with the Federal Motor Carrier Safety Regulations, hours-of-service rules, IFTA fuel tax reporting, driver qualification requirements, and every other law that applies to your operation.
Specifically:
BoxMaster is not a safety system. It does not prevent accidents, does not supervise drivers, and does not substitute for your own oversight. Active supervision of your drivers and equipment remains your responsibility at all times.
You own all Customer Data. We do not claim any ownership of it.
We use Customer Data only to operate and support the Services for you, and to comply with the law. We do not sell it. We do not use it to train artificial intelligence models. We do not share it with anyone except the providers listed in our Privacy Policy, and only so that the platform can function.
We may use aggregated, anonymized information — figures that cannot identify you or any individual — to understand how the platform is used and to improve it.
You can export your data at any time while your account is active, from the Data Center. See Section 10 for what happens when your account closes.
You represent and warrant that:
Some states require written notice to employees before electronic monitoring. New York, Connecticut, and Delaware are examples. Providing that notice is your obligation, not ours. We will give you a sample notice on request, but using it and keeping records of it is up to you.
You agree to indemnify us against any claim arising from your failure to meet the obligations in this section.
New accounts get a 30-day free trial. No payment is due during the trial. If you do not subscribe before it ends, your access stops and Section 10 applies.
Subscriptions are monthly and renew automatically on the same day each month until you cancel. Current plans and prices are at boxmasterapp.com; we do not list them here so that a price change is not a change to your contract.
Payments are processed by Stripe. You authorize us to charge your payment method on each renewal date. We never see or store your card details.
If we change the price of your plan, we will tell you at least 30 days before it takes effect. If you do not want to pay the new price, cancel before the change applies.
There is no grace period. If a payment does not go through on your renewal date, your account is suspended the following day.
We will send a reminder before your renewal date and a notice on the day a payment fails, but sending those notices is a courtesy and does not extend the deadline. Keeping a valid payment method on file is your responsibility.
While suspended:
If an account stays suspended for one year, we treat it as closed, and Section 10 applies from that date — the same as if you had asked us to close it.
You can cancel at any time. Cancellation takes effect at the end of the billing period you have already paid for, and you keep access until then.
We do not refund the current billing period or any part of it. We also do not refund periods you did not use. If that is not acceptable to you, cancel before your next renewal.
There is one exception, and it is in our Data Processing Addendum: if you object on reasonable data protection grounds to a new subprocessor we intend to use, and we cannot find an alternative that works for you, you may terminate and we will refund any prepaid fees for the period after termination.
You may not, and may not allow anyone else to:
Falsifying a regulated record is grounds for immediate termination, without notice and without refund. It is also a federal offense, and we will cooperate with any lawful investigation.
We may investigate suspected violations and suspend access while we do.
If you buy or lease electronic logging devices or other hardware from us:
BoxMaster connects to services we do not control — Stripe for payments, Google for mapping, Intuit for accounting, and others listed in our Privacy Policy.
If you choose to connect an optional integration, you do so at your own risk. We provide those connections as a convenience, without warranty, and we are not responsible for what a third-party service does, fails to do, or charges you.
We work to keep BoxMaster available, but we do not promise uninterrupted service. Maintenance, updates, provider outages, and events outside our control will cause interruptions.
We may change, add, or remove features at any time. If we remove something you rely on, we will give reasonable notice where we can.
Support is provided by email at angelo@boxmaster2608.com during business hours. We aim to respond within one business day, and we commit to responding to formal data requests within 20 business days.
When an account closes — whether you asked, or it lapsed, or we terminated it:
Access ends. Nobody in your company can sign in.
Your records are retained for at least six months. Federal law requires motor carriers to keep records of duty status and their supporting documents for six months (49 CFR 395.8(k) and 49 CFR 395.22(i)). We cannot shorten that period and neither can you.
After that period, everything is deleted permanently. There is no backup and no recovery. Deletion is performed manually, so it may happen some time after the six months have elapsed — but never before.
During the retention period you have no access. If you need a copy of your records — for an audit, a claim, or your own files — write to us and we will provide them within 20 business days.
This is the sentence that matters most in this section. While your account is active you can export your records from the Data Center whenever you want. Once it closes, you cannot, and getting a copy depends on writing to us and waiting.
Do it before you cancel.
Each of us may learn things about the other that are not public. Neither of us will disclose the other's confidential information, or use it for anything other than performing under these Terms.
This does not apply to information that is already public, that the receiving party already knew, or that must be disclosed by law — and if the law requires disclosure, the party being compelled will tell the other first, where it is allowed to.
Customer Data is your confidential information.
BoxMaster — the software, the interface, the name, and the logo — belongs to us. These Terms give you permission to use it while you have a subscription, and nothing more. You get no ownership of any part of it.
If you send us feedback or suggestions, we may use them freely and without owing you anything.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND.
To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that:
We specifically do not warrant regulatory compliance. Section 3 says why, and it is the most important disclaimer in this document.
Neither party is liable for indirect, incidental, special, consequential, or punitive damages — including lost profits, lost revenue, lost data, business interruption, or the cost of substitute services — regardless of the legal theory, and even if that party was told such damages were possible.
Our total liability to you, for everything arising out of these Terms or your use of the Services, will not exceed the amount you paid us in the twelve months before the event that gave rise to the claim. If you have paid us nothing, our total liability will not exceed one hundred U.S. dollars ($100).
These limits are a fundamental part of the bargain between us. Without them, the price of the Services would be different.
Some states do not allow certain limitations, so parts of this section may not apply to you.
You will defend, indemnify, and hold us harmless from any claim, demand, loss, or expense — including reasonable attorneys' fees — arising out of:
We will tell you promptly about any such claim and give you control of the defense, provided you do not settle in a way that admits fault on our part without our consent.
These Terms are governed by the laws of the State of Utah, without regard to its conflict of laws rules.
Any dispute arising out of these Terms or your use of the Services will be brought exclusively in the state or federal courts located in Salt Lake County, Utah, and both parties consent to the jurisdiction of those courts.
Class action waiver. Any dispute will be resolved only on an individual basis. Neither party may bring a claim as a plaintiff or class member in a class, consolidated, or representative action. Both parties waive any right to a trial by jury.
Before filing anything, the party with the complaint will give the other written notice describing it, and the two will try in good faith to resolve it within 30 days. This does not prevent either party from seeking an injunction to stop ongoing harm.
We may change these Terms. If a change materially affects your rights or obligations, we will notify account holders at least 30 days before it takes effect, and you can cancel before then if you do not accept it.
Continuing to use BoxMaster after a change takes effect means you accept the updated Terms.
Each version has a version number and an effective date. We keep a record of which version each Customer accepted and when.
Entire agreement. These Terms, together with our Privacy Policy and any Data Processing Addendum you sign, are the whole agreement between us about the Services, and replace anything said or written before.
Any purchase order or standard terms you send us have no effect unless we sign them separately.
Severability. If a court finds any provision unenforceable, that provision is enforced as far as it can be and the rest stays in force.
No waiver. If we do not enforce something once, that does not mean we have given it up.
Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets. If we do, the commitments in Section 12 of our Privacy Policy apply.
Independent contractors. Nothing here creates a partnership, joint venture, employment, or agency relationship.
Force majeure. Neither party is liable for failing to perform because of something outside its reasonable control — natural disaster, war, epidemic, government action, or the failure of a utility or communications provider.
Publicity. We will not use your company name or logo as a reference without your permission.
Notices. We will contact you at the email address on your account. You contact us at the address in Section 19.
Survival. Sections 4, 10, 11, 12, 13, 14, 15, 16, and 18 survive termination.
Herrera Master Solutions LLC
3372 W Sanctuary Ct
Taylorsville, UT 84129
United States
Email: angelo@boxmaster2608.com
